Customer support, live chat, store orders and returns, internal IT, tasks and event tickets, in one branded portal for your company. Turn on only the modules you need and pay only for those.
7 days free to set up with every module you pick · No card to start · Then pay only for the modules you keep
Every module shares one core: users, departments, branded portal, reports and billing. Start with one and add more anytime from the Module store.
Ticket queue, customer portal, departments, L1–L3 tiers, SLAs, canned replies, automations, attachments, custom forms.
Embeddable chat widget with greeting, colors and business hours. WhatsApp, Messenger, Instagram and SMS coming soon.
Public or login-only help center with search, categories and article views.
Order lookup, tracking, returns/RMA, supplier tickets, WISMO/refund canned replies, order CSV import. Includes 2 stores (+$10 per extra store).
CSAT ratings on resolved tickets with reporting. NPS surveys coming soon.
Employee IT requests: hardware, software, access, network, with an IT department queue.
Board, list, calendar and timeline views with assignees, priorities and due dates.
Employee HR cases: onboarding, leave and payroll questions, with private visibility.
Maintenance requests by location with recurring preventive jobs.
Track laptops, devices and stock (up to 500 assets); link assets to tickets.
Ticket types, discount codes, refunds, embeddable checkout and QR check-in. $0/month + 2% + $0.50 per paid ticket.
Deals pipeline with lead-to-ticket handoff between Sales and Support.
Trends, SLA hit rate, agent leaderboard, busiest-hours heatmap, transfers/escalations, CSV export.
Dispatch technicians, schedule visits, capture signatures and photos.
Online booking pages, reminders and calendar sync.
Projects with milestones, task lists and client updates.
Your logo, colors, theme and address: nestqueue.com/w/you, you.nestqueue.com or your own domain.
Route by department, escalate between tiers, transfer with a required note, full timeline.
First-response and resolution targets, auto-replies, canned replies and if-this-then-that rules.
Live-chat widget, embeddable web forms, email-to-ticket and customer portal. Social and phone coming soon.
Build multiple intake forms with your own fields, and attach files securely.
Admin, agent and analytics dashboards: trends, SLA hit rate, busiest hours, leaderboards.
List, board, split inbox, calendar and timeline views. Saved filters. Light, Dark, Ocean, Forest and more.
Staff and customers can sign in with Google. Passwords are hashed and data is isolated per company.
Ticket types, discount codes, embeddable checkout, QR tickets and door scanning from any phone.
Answer “where is my order?” in seconds. Every ticket shows the order, items, tracking and supplier, with returns and supplier escalations built in.
E-commerce module: $15/agent/mo, includes 2 stores (+$10 per extra store).
Pick a name and your modules. Your 7-day free setup starts right away.
Upload your logo, pick a theme, add departments and agents, paste the chat widget.
Before day 7, add a payment method for the modules you keep. Bundles save up to 25%.
Jump into a sample company with one click. No signup. Sample data resets every 24 hours.
Dashboards, modules & billing, departments, automations, forms, branding and themes.
Open admin → 🎧Ticket views, tiers & transfers, live chat inbox, tasks board, IT requests, event check-in.
Open agent → 🙋Submit tickets, browse help articles, buy an event ticket and get a QR code.
Open portal →Every company starts with a 7-day free setup period with all the modules it picks. After that, you pay only for the modules you keep. Customers and requesters never count as seats.
Prices in USD per month, before tax, and are starting points. “Coming soon” modules can be reserved now and are not billed until they launch. Events has no monthly fee: 2% + $0.50 per paid ticket (free events are free).
Every new company gets 7 days, free, with all the modules it picked, to set up the portal, departments, forms and chat widget and invite the team. No card is needed to start. A countdown in your workspace shows the time left.
No. Every workspace gets the 7-day free setup period, and after that you pay for the modules you keep. This keeps pricing simple and support fast for every customer.
Your workspace switches to read-only. Nothing is deleted: you can still sign in, view and export your data, and your public portal and chat keep taking requests. Add a payment method from Billing and everything unlocks right away.
Each module has its own price: per agent, per user or a flat fee. Bundles save 10% for 3–4 modules, 15% for 5–7, 20% for 8–15 and 25% for all 16. Paying yearly gives you 2 months free. Use the calculator above for a running total.
Yes. Pick just one, like Support or Tasks, and add or remove modules anytime from the Module store. Your bill updates automatically.
Yes. Every company gets an isolated, branded portal at nestqueue.com/w/your-name. Subdomains (you.nestqueue.com) and your own domain via CNAME are supported too.
Yes. Turn on Live Chat, choose colors and a greeting, and paste one line of code into your site. Chats arrive as tickets in the same inbox.
Each company's data is kept separate, connections are encrypted, passwords are hashed and attachments are stored outside the public web folder. You can export your data at any time.
Create your workspace yourself in a minute, or tell us about your team and we'll help you set it up.